Account Manager

Culver City, California, United States · Client Success expand job description ↓

Description

Swenson He is seeking an experienced, talented, self-motivated Account Manager to maximize client success and retention while driving increased revenue within our existing customer base. This is an opportunity to join one of the fastest growing and solely in-house development teams in Los Angeles. Experience within the mobile application industry or a strong understanding of software development best practices is important.

RESPONSIBILITES

Manage current client base ensuring client success, satisfaction and retention

· Generate new sales opportunities within existing clients

· Own the client relationship and serve as primary contact for client inquiries, issues and concerns

· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

· Conduct account reviews throughout the year

· Identify and build relationships with key stakeholders with the client organization

· Log all activity completely and accurately in our CRM (Salesforce.com)

· Coordinate sales and support efforts with team members and other departments

· Work with accounting on client invoicing/expenses

· Provide client onboarding support, education, continuous product usage consultation, and industry best practices to ensure customer success

· Develop and maintain expert knowledge of Swenson He's products, services & capabilities, and how they can meet customer needs and business objectives

· Define and improve processes and tools for improving client success

· Provide client-facing insights and recommendations to drive product adoption and increase revenue

· Forecast and track key account metrics

· Minimal travel required

· Have fun!

Requirements

  • 4-7 years of relevant Account Management experience in a B2B mobile app, software or consulting company
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Proficient with MS Office (Excel, Word, PowerPoint) or related applications
  • Excellent communication skills, both verbal and written, phone, chat, video conference
  • Excellent listening, negotiation and presentation abilities
  • Friendly, with the ability to build relationships quickly
  • Extremely organized with excellent follow-up and sharp attention to details
  • Entrepreneurial attitude with a desire to learn and continuously improve
  • Strong technical aptitude and client service skills, as well as knowledge of the prominent mobile technologies
  • Problem solving attitude, with the ability to articulate complex topics to a novice or non-technical audience
  • Results-oriented, highly productive, self-starter who is able to multi-task and prioritize effectively in a fast-paced environment
  • Must be customer service oriented and believe in teamwork, collaboration, adaptability, and have a strong work initiative.
  • Bachelor’s degree

Benefits

Work with some of the best Engineering talent on the planet.

Health - 100% Employer paid, no out of pocket monthly premiums (for employee only)

  • 24/7 teledoctor and prescription service
  • PPO dental coverage
  • PPO vision coverage
  • 15 paid vacation days per year
  • 9 paid holidays per year
  • 401(k) matching, up to 5% of base salary

Other Perks

  • Length of Service awards - Including 4 week sabatical!
  • Start each Monday with premium coffee, bagels, donuts and shoot the breeze with the team
  • Office coffee machine/snacks/candy/fruits/beverages
  • Weekly catered team lunches
  • Monthly happy hours
  • Ergonomic chairs and Optional standing desks
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